Things to Think About

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 Restrictions were eased. Cases rose. Surprising?

Revisiting the importance of Case Count and Mortality: Arizona seems to have won the mortality war and the fell back to the case count battle. 

Other public health metrics matter, too.

 Billy Beane revolutionized major league baseball by looking at “the right numbers,” not the conventional one.

Should we care about Case Counts? Do they predict important public health impacts? Not really. Cases have only a moderate association with Deaths, and Hospitalizations need context--i.e., local percent of capacity.

"After  more than 15 years, Net Promoter Score® remains a popular tool to  capture customer sentiment, and focus operations improvements to service  dimensions that matter affect loyalty for companies ranging from  Enterprise to Apple, Vanguard to Ascension Healthcare..."

 "Surveys abound. From the sandwich shop to the hospital, it seems everyone is asking for opinions and sentiments about their products and service. Different purposes demand different designs and questions, and different analytical techniques. Does your current survey strategy answer your most important questions..." 

 "Decisions  based on guesses or unsupported assumptions can waste money and result  in disastrous consequences. Survey sentiment analysis can assure  Management that its assumptions are anchored in data and instill  confidence that strategic investments are likely to result in positive  results..." 

 "The  changing healthcare landscape demands that practices and health systems  assume more health-outcome and patient-satisfaction risks. The same  forces are coming to practices and care-givers—physicians, dentists and  chiropractors..."